Steadycorp Pty Ltd. (“Steadyrack”, “we”, “our”, “us”) is committed to protecting the privacy of your personal (“User”, “you”, “your”) information.

This Privacy Policy explains our policy for dealing with personal information that we collect through the following channels (here and after, the Collection Channels):

• our Websites, including but not limited to steadyrack.com;
• any related Steadyrack website, social media page, internal website, intranet and any Steadyrack mobile or tablet applications;
• any website, social media page, internal website, intranet, and any mobile or table applications relating to any Steadyrack product or range as may exist from time to time;
• any other means through which an individual provides personal information to Steadyrack, including physically, electronically or by telephone.

You may contact us with any queries you may have in respect of this Privacy Policy or your personal information by contacting Steadyrack’s privacy officer via email: support@steadyrack.com or telephone: 08 9435 2435.

Personal Information is Important to Steadyrack

Steadyrack is committed to safeguarding personal privacy. It recognises that you have a right to control how your personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Steadyrack will only collect and use personal information as set out below.

Throughout this Privacy Policy, we refer to your “Personal Information”, which may constitute,

1. contact information such as your name, email address, home address, and phone numbers;
2. identifying information such as your gender, date of birth and personal preferences
3. personal financial information, including account numbers and payment history.

Steadyrack has developed and implemented its Privacy Policy with respect to personal information to reflect world best practice on privacy policies. These principles meet and exceed the requirements of the European Union’s General Data Protection Regulation of 2018.

In order to keep up with changing legislation and best practice, we may revise this Privacy Policy at any time without notice. We will post any changes to this Privacy Policy on our Websites, so we encourage you to check this Privacy Policy from time to time.

In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain Collection Channels. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.

Anonymity and Pseudonymity

Where practicable, we will allow you to deal with us on an anonymous or pseudonymous basis. If this is practicable, our Collection Channels will only seek information in this way. However, where it is not practicable for the purposes for which information is collected, we will seek the information identified below.

Collection of Personal Information

Steadyrack collects the following personal information:

• contact information such as your full name, telephone number, mobile telephone number, current and valid email address, residential address, region, suburb and postcode;
• your gender;
• testimonials about our products or services;
• complaint details;
• information about your experience with our products or services or third-party products or services listed on a Website. This information is requested in order to tailor our subsequent communications to you and continuously improve our products and services;
• the contact details of third parties. If you are asked to provide details about other people, please ensure that these individuals are happy for their details to be given to Steadyrack and used for the purposes set out in this policy (which may include using their details for marketing purposes); and
• any other personal information which you provide directly to Steadyrack. Where you provide us with unsolicited personal information, we will retain this information where it falls within our primary purposes for collection of personal information (as stated in this Privacy Policy).

How Steadyrack Collects and Holds Personal Information

Steadyrack will only collect or monitor any personal information about you with your consent including as provided in this Privacy Policy or if it is otherwise lawful to do so. The only personal information collected by us is what has been provided to us in accordance with this Privacy Policy or has been provided to us lawfully by third parties

Active Information Collection                        

Personal information may be collected (and combined) via our Collection Channels if you:

• have previously provided us with personal information prior to this Privacy Policy coming into effect, either directly from you personally or via a third party;
• sign-up and/or register to become a member of any Collection Channel;
• sign-up to our mobile messaging service;
• purchase a product or make an order via a Collection Channel;
• subscribe to any newsletters, updates, alerts or news and media releases, or request launch or event information or information about our products or services or other information services as well as third party products or services;
• complete and submit any forms to us;
• contact us directly in person or via any medium including mail, telephone, social media and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) including via the contact details listed on a Website;
• participate in any offers, promotions or marketing activities;
• provide us with any testimonial;
• interact with a Website for a specific purpose; or
• interact with or browse a Website generally.
• Personal information is requested in order to facilitate or provide you with certain content, products or services, and information about such content, products or services (including the uploading, access to, and receipt of content on a Website, and purchase transactions undertaken on a Website), marketing materials, newsletters, electronic newsletters (e-newsletters), news and media releases / launch information, and also to advise you of other Steadyrack or third party products, services, offers, competitions or events which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in Steadyrack being unable to facilitate or provide you with certain content, products or services, products or services information, upcoming promotion, competition, offer or event information or accept competition entries (where applicable).

Passive Information Collection

We may use passive information collection and tracking technologies in HTML emails that we send to our visitors for a number of purposes including: to determine whether our visitors have opened or forwarded those emails and/or clicked on links in those emails; to customise the display of banner advertisements and other messages after a visitor has closed an email; and to determine whether a visitor has made an enquiry or a purchase in response to a particular email.

Use of Personal Information

Personal information collected will be used for the following primary purposes:

• For the purposes for which it was collected (as advised in this Privacy Policy).
• For the purposes stated in a privacy collection statement on a particular Collection Channel.
• To fulfil obligations in respect of any upload terms of use, sale and purchase contract and/or any other contract between you and Steadyrack;
• To provide you with information about your transactions (including uploading, access to, and receipt of content on a Website, and purchase transactions undertaken on a Website), content, services and products, to provide direct marketing materials, events, special offers, competitions and promotions in person and via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email) or any other form of electronic, emerging, digital or conventional communications channel.
• To maintain our relationship with you.
• To render services related to Steadyrack (such as enquiries).
• To provide you with newsletters via mail and electronic newsletters (e-newsletters) via commercial electronic messages.
• To respond to customer enquiries and/or complaints;
• To obtain opinions or comments about products and/or services.
• For the purposes described above, personal information may be shared with Steadyrack promotional partners and other trusted third parties (and their directors, servants and agents) either in Australia or overseas. Failure to provide personal information may result in Steadyrack being unable to provide you with certain content, information, upcoming promotion, event or product information and/or accept promotion entries (where applicable).
• In order to operate a Website, or enable us to deliver a product or service (including for example, processing of credit card payments or delivery of promotions or marketing or promotional materials), personal information may also be shared by Steadyrack with selected service providers and/or other trusted third parties either in the European Union or internationally. Selected service providers and/or other trusted third parties may be engaged by Steadyrack to perform a variety of functions, such as data storage, filling orders, conducting market research, processing credit card payments, assisting with promotions or direct marketing, and providing technical services, including for our Websites. These companies may have access to personal information if needed to perform such functions.
• Steadyrack recognises the trust with which you provide personal information, and except as stated in this Privacy Policy, such information will not be used or disclosed for any other purposes without consent. However, Steadyrack reserves the right to use or disclose any information, including personal information, as needed to satisfy any law, regulation or legal request, to protect the rights or property of Steadyrack, any member of Steadyrack, or any member of the public, to protect the integrity of a Website, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

Cookies and other Tracking Technologies

Our Website uses cookies to distinguish you from other users of our Website. This helps us enhance your experience when you browse our Website and also helps us to improve our site. For more information on cookies, please see our cookie policy.

Contact by Steadyrack

Steadyrack (and their directors, servants and agents), Steadyrack promotional partners or trusted third parties (and other selected service providers and other non-Steadyrack companies or professionals) either in the European Union or internationally, may contact you via telephone, SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, post or any other form of electronic, emerging, digital or conventional communications channel using the information provided in order to contact you in respect of the primary purposes for collection of personal information as stated above.

Steadyrack does not send advertising or marketing information without obtaining your prior consent, or if it is otherwise lawful to do so. If you receive advertising or marketing communications from Steadyrack which you do not wish to receive, you can opt out either by utilising the functional unsubscribe facility (if the communication is via commercial electronic message) or by contacting Steadyrack via email: marketing@steadyrack.comor telephone: 08 9435 2435. Please allow 30 days for this request to be processed.

Access to Personal Information

Steadyrack may provide areas on a Website where you can upload user-generated content, post or provide information about yourself, communicate with other users, provide reviews for content, products and/or services or interact with or vote on particular content. This information may be shared with others and may be publicly posted on our Websites, including without limitation, other social media platforms and other public forums in which you choose to participate. This information may become publicly available and may be read, collected and used by others outside of our Websites. Steadyrack is not responsible for the conduct of others who may read, collect and use this information.

You have the right to access and review your personal information that may be recorded on the Steadyrack database. Information may be reviewed by contacting Steadyrack’s privacy officer via email: support@steadyrack.comor telephone: 08 9435 2435. Please allow 30 days for this request to be processed.

Changing and Deleting your Personal Information

Information contained on the database may be amended, or your preferences for contact from us changed, by contacting Steadyrack’s privacy officer via email: support@steadyrack.com or telephone: 08 9435 2435. Please allow 30 days for this request to be processed.

 

In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Steadyrack being unable to facilitate or provide you with information about certain transactions (including the uploading, access to, and receipt of content on a Website), other content, services or product information, upcoming promotion, competition or event information, and/or provide certain content, goods or services.

We are not responsible for removing your personal information from the lists of any third party who has previously been provided your information in accordance with this policy.

Storage and Security of Personal Information

Steadyrack will endeavour to take all reasonable steps to keep secure any personal information recorded (including your credit card details), and to keep this information accurate, up to date, complete and relevant. The information is stored on secure servers that are protected in controlled facilities. This service may be performed on our behalf and data may be hosted by our selected data storage providers. We store your personal information for as long as it is necessary to provide you with our services and for a reasonable time thereafter, or as permitted or required by law.

Disclosure of Personal Information to Third Parties

In some cases, Steadyrack may be required to disclosure your personal information to third-parties. Such parties may include, without limitation, contracted employees, data processors and developers. Steadyrack will take all reasonable steps to protect the confidentiality of this personal information. However, security of electronic communications cannot be guaranteed, and Steadyrack is not responsible for any events or liability arising from unauthorized access to personal information.

Steadyrack and Links to other Websites

Our Websites may, from time to time, contain links to the websites of other organisations which may be of interest to you. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the third-party website. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Steadyrack is not responsible, nor does it accept any liability, for the conduct of companies linked to our Websites.

Related Steadyrack Websites

All Websites operated by Steadyrack will adhere to this Privacy Policy.

Sale of the Company

If Steadyrack merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser and may be among the assets transferred. However, personal information will always remain subject to this Privacy Policy.

Problems or Queries

If you have any questions about our Privacy Policy, or any problems or complaints about how we have collected, used, stored, handled and/or disclosed your personal information, please contact our privacy officer via one of the following channels:

Address: The Privacy Officer
46 Discovery Drive
Bibra Lake, WA 6163
Telephone: +61 8 9435 2435
Email: support@steadyrack.com

Please allow 30 days for this request to be processed. If you do not receive a satisfactory response from Steadyrack to your query, problem or complaint within 30 days, you may refer your query, problem or complaint to the Office of the European Data Protection Supervisor at https://edps.europa.eu/about-edps/contact_en.

 

Steadyrack Cookie Policy

Capitalized terms not otherwise defined in this cookie policy (the “Cookie Policy”) shall have the meaning as set out in the Terms of Service.

This Cookie Policy is intended to explain how we use “cookies” on our website at https://www.steadyrack.com/ (the “Website”) and in Steadyrack Products and software.

What are cookies and how do they benefit you?

Cookies are not actual programs or software. A cookie is a digital data file that is stored on your device when you visit our Website. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. When you visit the Website, the Website stores a snippet of text from your visit. The next time you visit, this text is retrieved by the Website so it recognizes you and the specific pages that you have visited. Cookies allow our Website to store your user preferences. Thus, if you personalize the web pages on our Website, a cookie helps us recall your specific information on subsequent visits. You can think of cookies as providing a “memory” for the Website, enabling it to recognize you and respond appropriately. Cookies on our Website do NOT store any personally identifiable information such as names, addresses, email addresses or phone numbers.

How do we use cookies?

1. Website functions, such as session or preference cookies

We use cookies to make our Website function, including holding information once you have logged in so that you do not have to re-login each time you visit a different page during your session. Once you log off or close the browser, the session cookie will be removed.

1. Third-party functions

Our website, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies is likely to impeded the functions offered by these third parties.

1. Social media website cookies

To facilitate easy sharing or liking of content on social network platforms such as Facebook and Twitter, we have included sharing buttons on our site. We may from time-to-time use tagging services offered by these platforms to make our ads more useful through tailored audiences. The privacy implications of this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks. For each social media platform, you can view their privacy policies or opt out on their respective websites.

1. Anonymous visitor and behaviour statistics cookies

Analytics programs use cookies to compile website statistics for us to use to improve our site. Unless you explicitly give us your information by filling in a form or calling us, all data that analytics programs collect is stored anonymously where we only see totals and not specific individual data.

Examples of information collected may include:

• How visitors reached our Website (e.g., from a search engine, an advert, from social media site, etc.)
• The activity of users on the site such as the number of pages viewed, time spent on individual pages, the pages visitors leave our site on;
• How often visitors return to our site;
• Visitor technology used (e.g., browser, operating system, device, etc.)

These statistics help us make our site as user-friendly as possible, to ensure a good experience for all visitors. Details regarding how to opt out from analytics are further below.

1. Site improvement cookies

We regularly test new designs or site features on our site. We do this by showing slightly different versions of our Website to different people and anonymously monitoring how visitors respond to these different versions. Ultimately, this helps us to offer you a better Website.

Google Advertising

Some of our business partners or third parties use cookies or other tracking technologies on our Website, including:

• Third party vendors, including Google, show ads on other websites on the internet.
• Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our Website.

We have no access to or control over these cookies. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (text files placed on your computer) to help Steadyrack analyze how you use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Steadyrack, and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can read Google Analytics’ privacy policy on their website, and if you wish to opt-out, you can download and install Google’s Browser Add-on.

Turning Cookies Off

You can switch cookies off by adjusting your internet browser settings to stop it from accepting cookies. There are many different browsers and versions. Some of the most common browsers and versions and listed below. Click the name of your preferred browser below to learn how to disable and manage cookies. If your version of the browser is not listed, please visit your preferred search engine.

• Internet Explorer
• Mozilla Firefox
• Safari
• Google Chrome.

Please be aware though that turning off cookies will impair the performance of many websites and not just our Website.

Last updated: 9/2/2024